What is your return and exchange policy?

Refund Policy

At Soulprint, each piece is custom-made based on your requests, so all sales are final—non-returnable and non-refundable.
However, in certain cases, refunds may apply. See below for eligibility:

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Refunds are eligible if:

• Missing item from your order.

• Missing feature that was part of your purchase.

• Custom request was not fulfilled as specified.

• Expedited processing delay beyond the promised timeframe.

• Discount code didn’t apply as expected at checkout.

⚠️ Refunds cover only the affected item or feature—shipping costs are non-refundable.

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Final Sale Items:

Due to the personalized nature of our products, all items are non-returnable and non-refundable outside of these criteria.

If you believe your order qualifies, contact us at soulprintgift@gmail.com—we’re here to help!

Thank you for trusting Soulprint to create something special for you! ❤️